Payment & Refund Policy

1. Payment:
- Prices for products listed on the Ameena Zia website are in Canadian dollars (CAD) and United States dollars (USD), and are subject to change without notice.
- Payment must be made in full at the time of purchase in the currency specified for the respective region.
- Ameena Zia accepts various payment methods, including credit/debit cards, PayPal, and other secure online payment options.

2. Refunds:
- Returns are accepted within 5 days of receiving the product.
- To be eligible for a refund, the item must be unworn, with all original labels and packaging attached.
- Ameena Zia reserves the right to refuse returns if the item shows signs of wear or if labels and packaging are not intact.
- Additionally, returns will not be accepted if the item has been exposed to perfume, colognes, or makeup, as this may compromise the condition of the product.
- Customers are responsible for return shipping costs unless the product is defective or damaged upon receipt.
- A flat fee of $15 CAD or $15 USD (depending on the currency used for the purchase) will not be refunded in case of a refund.
- Refunds will be issued within 14 days of receiving the returned item, minus the $15 CAD or $15 USD flat fee.
- Refund requests should be sent to info@ameenazia.com. Once your refund is approved, you can ship the product back to us.

Certainly! Here's the updated exchange policy with the added recommendation regarding the sizing chart variation:

3. Exchange Policy: Exchanges are only allowed once per purchase. The same conditions apply as the refund policy regarding packaging and the condition of the item. The exchanged item must be unworn, with all original labels and packaging attached. Ameena Zia reserves the right to refuse exchanges if the item shows signs of wear or if labels and packaging are not intact. Additionally, exchanges will not be accepted if the item has been exposed to perfume, colognes, or makeup, as this may compromise the condition of the product. Customers are responsible for return shipping costs unless the product is defective or damaged upon receipt.

4. Shipping Fees for Returns and Exchanges: Customers will be responsible for the exchange shipping fee in addition to the shipping fee for the original purchase refund. For example, if Customer A purchased Article 1 and wishes to return it as per the refund policy, a flat fee of $15 CAD, which was paid for shipping, will be deducted from the refund amount. Furthermore, the customer will also be responsible for covering the shipping fee when returning the purchase back to us.

5. Sizing Chart Recommendation:

We strongly recommend that you check the sizing chart before you order to ensure the best fit for your Ameena Zia products. Please note that the sizing chart may vary based on the fabric type and the actual stitching and cutting mechanism.

6. Payment Disputes:
- Any disputes regarding payments should be reported to Ameena Zia's customer service team at info@ameenazia.com within 10 days of the transaction date.
- Ameena Zia will investigate and resolve payment disputes promptly and fairly.

7. Currency Conversion:
- If you are purchasing from outside Canada or the USA, currency conversion fees may apply. Please check with your bank or payment provider for details on any additional charges.

8. Fraud Prevention:
- Ameena Zia takes fraud prevention seriously and reserves the right to refuse or cancel any orders suspected of fraudulent activity.
- In such cases, payment will be refunded to the original payment method used for the purchase.

9. Contact Information:
- For any inquiries or concerns regarding payments or refunds, please contact Ameena Zia's customer service team at info@ameenazia.com.

10. Agreement:
- By using the Ameena Zia website, you agree to all the terms and conditions outlined above.

This Payment and Refund Policy is subject to change at any time, and it is the responsibility of the user to review it periodically for updates.